Returns & Exchanges

At Pawltoo, we believe in and stand by the products we offer. Therefore, we offer a simple, no-nonsense return and exchange policy for all products sold through our website.

We will accept a product return for up to seven (07) days from the date of purchase. Please contact us using the contact form or the email provided on the contact page to initiate a product exchange/return. The following conditions will need to be met:

  • Original purchase invoice is required to be presented and handed over to the collection agent
  • Products intended for return must be in the same condition as they were when delivered
  • Products intended for return must not be opened and seal packed. Opened/used products are not eligible for exchange or refund
  • If a product is being returned, they will be picked up by a collection agent. The price paid (excluding delivery charges) will be refunded to your nominated bank account within 10 working days.
  • If a product is being exchanged, the collection agent will arrive with your requested product and collect the returned product. If your requested replacement product is not in stock, we’ll inform you and either refund you or provide you with a restock and delivery timeline.